Returns

Cancellation of the order can be made by phone or via email at info@ginza.gr within 2 hours of completing the order.

In case of returning the product, you have the option to return it within 14 days from the date of shipment (the one indicated on the receipt), and it must be in its original condition with the purchase receipt inside, the tags in place and only like that. Otherwise (use or alteration of it or the packaging) the return will not be accepted.

Returns and exchanges on earrings are not accepted for hygiene reasons..

Product exchanges are only made through ACS, otherwise the charges are incurred by the customer. In case of shipment by mail, we are not responsible for the loss of the package. In addition, in case of exchange or return, immediate communication is required before proceeding.

If you wish to request a refund, please include a note with the account number, IBAN, bank and beneficiary name. Refunds are not possible if a product exchange has occurred..

In each of the cases, the costs are borne by the customer, which are 6 euros and will be added to the next shipment..

The address to which returns-exchanges will be made is L. Dimokratias 67 Pefka, Thessaliniki 57010. “Discounted products of 50% or more are non-refundable, only product exchange.